Freight Policy

Orders

a) An order is deemed to be received when the goods are selected and placed in your shopping cart and the order is successfully transmitted online.

Delivery of Goods
a) Depending on stock availability, orders will be dispatched within 5 business days of the order being received & payment processed.
b) Risk in the goods passes to you upon delivery of the goods to the delivery address You have nominated.
c) Fireworksfoods will use different couriers to deliver your order dependant on the location & weight of your consignment. We can not be held responsible for any courier delays in the delivery of your consignment.

Stock availability
a) Whilst we will endeavour to deliver your complete order, there may be times when stock is unavailable due to products ordered being out of stock or a deleted line.
b) Unavailability of goods will only be informed when your products are delivered.  We will endeavour to contact you if the majority of your items ordered are unavailable.
c) If any products you have ordered are unavailable you will not be charged for the products.

Returns or Refunds
a) If any goods that you have ordered are damaged or missing, you must inform Fireworksfoods within 24 hours of receiving them and register your complaint.  Products will only be accepted for a credit/replacement or refund if authorised by us.

b) All Goods requirig refund or replacement, must be delivered to fireworksfoods in order to complete authorisation.
b) Fireworksfoods reserve the right  to either re-supply the same products or to issue a credit, for authorised refunds.

 

Freight Calculations

The shipping cost provided is calculated from an estimate from Australia Post and as such may be subject to variation. There may be times where the Australia Post Freight estimate is incorrect due to website errors or problems in the internet Australian post services. In any of these circumstances, Fireworksfoods reserve the right to adjust the shipping cost accordingly. Where Freight cost is adjusted compared to the calculated freight on the original order, Fireworksfoods will contact the customer prior to despatching the order. The customer will then have the option of continuing with the order or cancelling. All cancels orders will have any all charges fully refunded.

 

 
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